Refund policy

We do not offer voluntary returns, exchanges or refunds solely because you change your mind, no longer want the item or dislike it. Please review the product details before ordering.

Damaged, defective, missing or incorrect items

Please inspect your order on delivery and contact info@stillglowhome.com as soon as possible, preferably within 7 calendar days, with your order number, a description and relevant photos. Prompt reporting helps us submit a claim within our supplier's after-sales window.

The supplier's 7-day claim window does not remove rights you have under applicable law. We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair or refund as applicable. Do not send products back without contacting us first.

Return authorization and shipping

For an authorized return, we will provide the correct return address and instructions. Do not send a return to the address on the parcel. Return shipping costs and responsibility will be explained before you send the item. Our supplier generally charges return transport to the buyer; this does not override our obligations or your rights under applicable law for faulty, incorrect or undelivered goods.

Refund processing

Approved refunds are made to the original payment method. We will confirm the refund decision and processing status by email. Your bank or payment provider may require additional time to display the credit.

Before dispatch

Contact us immediately if you need to cancel or correct an order. Cancellation cannot be guaranteed after fulfillment has begun. Rights relating to non-delivery and applicable consumer protections remain unaffected.