Privacy policy

 

Last updated: October 13, 2026

Stillglow Home manages this store and website, including data, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the “Services”). Stillglow Home is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with it.

Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified data that cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.


  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.


  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with Us: Including information you provide in communications with us, such as customer service inquiries or complaints.

  • Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services: Information from your device when you use our products or services or visit our websites, including through the use of cookies and similar technologies.

  • From our service providers: When we engage them to enable certain technologies or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: To fulfill our contract with you, process payments, manage orders, remember preferences, send account-related notifications, handle returns and exchanges, manage accounts, and offer personalized recommendations.

  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to display online ads based on your activity.

  • Security and Fraud Prevention: To authenticate your account, secure transactions, detect and investigate fraudulent or illegal activities, and ensure overall service security.

  • Communications with You: To provide customer support, respond to inquiries, and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws, respond to legal processes or government requests, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, including:

  • With Shopify and service providers who perform services on our behalf (IT management, payment processing, data analytics, cloud storage, order fulfillment).

  • With marketing and business partners to deliver targeted ads.

  • When directed, requested, or consented to by you.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction (e.g., merger or insolvency) or to meet legal obligations.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access and use. Shopify may use advanced features that aggregate data across different merchants to improve its services. In these cases, Shopify acts as a data controller. For more information, you can review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these external sites, and we encourage you to review their privacy policies.

Children's Data

The Services are not intended for minors, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention

No security measure is absolute, and we cannot guarantee 100% security for data transmitted over the internet. We retain your personal information only as long as necessary to fulfill the purposes outlined (such as account maintenance, legal compliance, and dispute resolution).

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right of Access / Know

  • Right to Deletion

  • Right to Rectification

  • Right to Data Portability

  • Right to Opt-Out of Sale/Sharing for Targeted Advertising (including support for Global Privacy Control signals)

Additional Rights for UK / EEA Residents:

  • Right to Object to or Restrict Processing

  • Right to Withdraw Consent

To exercise these rights, contact us at the details provided below. We will not discriminate against you for exercising your privacy rights.

Complaints and International Transfers

If you have complaints, you may contact us or your local data protection authority.

When transferring data outside the EEA or UK, we rely on legally recognized transfer mechanisms, such as European Commission Standard Contractual Clauses (SCCs) or UK equivalents.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: info@stillglowhome.com

For the purposes of applicable data protection law, Stillglow Home is the data controller of your personal information.